Our key account managers and product managers are available at all times to offer competent advice to our clients. They are familiar with their needs, their brands and their people. They propose solutions on (their own initiative) and they contribute innovative ideas that take your marketing strategy forward.
Our strong team of content managers and media operators know how to prepare relevant content so that it can be customised on the portal for implementation in effective marketing campaigns. They work quickly and diligently – ensuring fast times to market.
Our clients can request us to create and manage entire campaigns on their behalf. The experts at our Design unit create diverse advertising materials from initial idea to the finished product on a single provider basis. They are then placed in the Marketing Management System where they can be customised and booked by the partners.
All advertising cost subsidies can be managed via MEHRKANAL. Different rules can be programmed for different companies or countries to simplify accounting and subsidisation of distribution partners‘ marketing activities.
Our Customer Support Centre answers system users‘ general questions about regional marketing and any system-related queries.
To ensure that the support system runs smoothly, we differentiate between first and second level support. First level support is specifically intended for queries from distributors regarding all aspects of day-to-day business, while second level support is the hotline for the headquarters. The second level support team can answer any questions relating to the management of campaigns and advertising materials on the platform.
In addition to support on the use of the Marketing Management System, we offer special local training to your partners so that they are able to implement a marketing campaign professionally. Questions like “How do I use the MEHRKANAL Marketing Management System to boost sales?” or even “How do I use the Marketing Management System modules properly for successful online marketing?” are answered in the training sessions by our specialists.
Reliable hosting, a sophisticated data security concept, excellent performance and outstanding system stability guarantee the dependable and trouble-free use of our Marketing Management System. Even before you roll out the system, our technical support team is available to provide a comprehensive range of services – such as domain registration, for instance. And we conclude a comprehensive service level agreement with you so that you know you can rely on the agreed service level throughout our entire partnership.